FAQs

Got Questions? Please check the most asked questions answer below

How to install
  1. Download iSafeShield by clicking the download link.
  2. Select the destination for saving the installation file.
  3. When chosen, click save.
  4. After the download is complete click on the downloaded file.
  5. Confirm the installation by clicking the “Yes”button.
  6. A new window will open asking the user to agree to the terms and conditions.
  7. Click I agree. The installation will resume.
  8. After iSafeShield installs on your computer, the program will open automatically.
  9. The installation is successful!
How do I uninstall iSafeShield?

If for any reason you wish to remove our application, the process is just as easy as any other.

To Uninstall iSafeShield Automatically:

  1. Click Start in the lower left corner of Microsoft Windows home screen.
  2. Type in Add or Remove Programs in search bar.
  3. Click on the suggested result.
  4. In the list of programs find and click on iSafeShield.
  5. Select Uninstall.
  6. Follow the on-screen wizard until finished.

To uninstall Shield Antivirus Manually::

  1. Click the Start button in the lower left corner of the Microsoft Windows home screen.
  2. Click the Control Panel menu button.
  3. Choose Programs/Uninstall a Software.
  4. Mark iSafeShield under the application list.
  5. Choose Uninstall.
What are the System Requirements?

Computer Resources:

1 GB RAM, 64-bit version of Microsoft Windows XP (SP3), Windows Vista (SP1), Windows 7, Windows 8, Windows 10.

*Recommended 4 GB of memory, Internet Connection, Latest Windows and Internet Explorer version.

Supported email clients: Microsoft Outlook 200 or newer, Outlook Express, Windows Mail, and other email products that use SMTP/POP3 for sending and receiving messages, including Windows Live, Mozilla Thunderbird.

*Note: SSL and TSL Internet Security protocols are only supported with Microsoft Outlook, Microsoft Outlook Express, and Windows Mail.

 

How do I register iSafeShield?

Shield Antivirus is designed for simplicity and ease of use. All you need to do is register online or over the phone. Enter the activation code as described below.

  1. Click on the Register Now Button in the lower right corner of the application.

The wizard will take you through registration process, during which Shield Antivirus will show pop-up screen with an activation code box.

  1. Complete the Registration Process.

Follow the on-screen instructions.

  1. Copy & Paste the activation code into the activation box.

Copy the activation code you received into the activation box and click the Activation button to complete the activation process.

Where can I find my Activation Key?

Activation key/code will be shown on the post-purchase screen where you can copy and paste it directly into software. The activation key is also sent through message on your specified email address.

How do I Activate my License?

When the software shows the home screen with results underneath the “Status” tab, in the lower screen of the Shield Antivirus is the button “Register Now”. Click on the button and the software will open a registration and license window.